"87 per cent of companies, whatever their industry, believe that they are a knowledge-based business."—(Business Intelligence/Ernst&Young Survey, 1997)
This and other surveys of knowledge management demonstrate the importance of customer knowledge, knowledge of best practice and knowledge of external markets. What most surveys reveal, however, is that most organisations feel that they do not manage their knowledge as well as they should.
The 524 page management report: Creating the Knowledge-Based Business, by David J. Skyrme and Debra M. Amidon, published by Business Intelligence (1997), features ten in-depth case studies and twenty-seven additional caselets of best practice. As part of their research for Creating the Knowledge-based Business, the authors have identified ten characteristics of leaders.
Published by Business Intelligence, this report describes:
- The business case for knowledge management
- Essential practical tools and techniques
- Frameworks and processes for creating and sharing knowledge
- How to create a knowledge culture
- New measurement systems, challenges and concepts
- The role of information technology
It is one of a trilogy publications that also cover the State-of-the-Art and State-of-the-Future. There is also a One Day Practicum: An Interactive Workshop based on this report.