Name: Karl-Erik Sveiby Address: Australia URL: www.sveiby.com.au
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"We have to rethink our whole approach to business. Conceptual tools acquired early in my career were useless."
"In a business, practical knowledge is much more important than theoretical knowledge; and practical knowledge is to a very large extent tacit." "Managers must adopt a 'knowledge perspective' and to see their firms as having 'invisible balance sheets' of intangible assets with flows of knowledge in between." "It is a world in which the true customer relationship is no longer one-way via markets but interactive partnerships." |